My iPhone’s touchscreen has been acting up for the past month and a half. Intermittently throughout the day, the touchscreen would be unresponsive whenever I turned on the device. If this happened when a phone call came in, I would not be able to swipe the screen to answer. Finally on Tuesday, I set up an appointment to meet with a Genius at the Valley Fair Apple Store.
The Apple Store opens at 10:00 am, but there were several people talking with Geniuses when I arrived today at 9:40. I waited patiently as the minutes ticked by, watching the big-screen monitors go through various Tiger features — iChat, iPod, Spotlight, and repeat. Apparently, these video clips haven’t been updated for Leopard. At 10:00, my name was called, and I explained the problem to the Genius. I was able to duplicate the problem to him, after which he submitted a service request and handed me a new iPhone (
new or refurbished — how can you tell? in a white box, meaning it was probably refurbished). Within fifteen minutes, I was out of the Apple Store and back at home. That’s pretty good service!
The “new” iPhone still had the 1.1.2 OS on it, so, I needed to upgrade the device to 1.1.3 before I could perform a Restore operation on it. Now, my iPhone is back to normal! Six months to go on the warranty; let’s hope no more problems creep up with the device!